The market for jobs in customer service is always changing. But the U.S. Bureau of Labor Statistics (BLS) says that as of 2020, there were more than 2.9 million jobs in the field. Over the next ten years, this number is not likely to change much. So, if you want to work in consumer services, you should have a lot of chances to do so in the future.
According to the Bureau of Labor Statistics, the two most popular jobs in the field are customer service representatives and retail salespeople. More than 6.9 million people work in these two fields together. Cashiers, office clerks, and marketing research analysts are some other popular jobs in consumer services. So, if you want to work in customer service, you have a lot of choices.
In this article, we talk about how many jobs there are in consumer services based on data from the BLS and give you a list of some jobs you might want to look into.
What is Consumer Service?
Customers are the only ones who buy a company’s goods or services, no matter how big or small the size of use is. Consumer service is when a customer who is buying something talks to a person from a company face-to-face about the product or service.
Most businesses think that human contact with customers is important to make sure their customers are happy and get them to come back.
Even when a lot of customer service is handled by automated self-service platforms, most businesses still think it’s very important for customers to be able to talk to a live person. It’s an important part of being a worker and a leader by example.
What are the Salaries in Consumer Services?
In consumer services, the average yearly salary is $51,804. This amount is made up of the average yearly base pay of $41,293 and the average annual extra pay of $10,511. Extra pay can come in the form of commission, profit sharing, tips, and cash prizes.
Customer service reps, for example, can make anywhere from $26,880 to $79,610 per year. It depends on how educated, experienced, and where the expert is. Most professionals make more when they have more years of experience, a higher level of education, and live in a big city.
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How Many Jobs Are Available?
Many people worry that technology like artificial intelligence and robotics will make these jobs go away in the future. However, these jobs are easy to get and there are a lot of them right now. Almost every successful business that deals with the public, no matter how big or small, will need people who work in customer service.
The U.S. Bureau of Labor Statistics says that there are millions and millions of these jobs open right now. In 2021, for example, just under 3 million Americans worked in market services.
Most of the training for these jobs is done on the job, and many of them have a high change rate, so companies are almost always looking for good people to fill them.
Most of the time, these jobs pay low wages, especially at the beginning. The average hourly rate for many first-time jobs is about $17.50. Even though that’s not a lot, people who show they are useful in any field will soon be able to find better jobs. Also, a lot of people who do well in these entry-level jobs can move up to jobs that pay more.
What is the Job Outlook for Consumer Services?
The BLS says that between 2021 and 2031, the number of jobs in consumer services will drop by 4%. Even though the BLS predicts a drop in the industry as a whole, it also says that there are an average of 389,400 job openings each year. These expected openings can be caused by the need to replace workers who are leaving the industry or retiring.
Also, the job outlook for some consumer service areas and jobs can be different from one to the next. For example, customer service and sales jobs in wholesale and production should grow by 4% over the next 10 years, while sales management jobs should grow by 5% over the same time period. Over the next ten years, there will be 7% more jobs for people who work in customer services like advertising, marketing, and promotion management.
What Jobs Are Available in Consumer Services?
There are many different kinds of jobs in customer service. Customer service reps, sellers, and people who work in marketing are all common examples. Most of the time, people in these types of jobs talk to customers and give them information about goods or services. Working in a call center, running a retail store, or planning events are some other examples of consumer service jobs. No matter what kind of customer service job you want, there are probably a lot of openings.
Concierges work in many different parts of the hospitality business, but the most common ones are hotels and lodging, travel and tourism, and travel and transportation. A butler helps people in hotels and tourist areas find places to stay and eat, find ways to get around, and plan activities and events. Concierges also make sure that visitors are comfy and have a good time while they are there.
Customer Service Representative
Customers who have questions or concerns about a company’s goods or services can ask for help from a customer service representative. They might also have to deal with customer complaints and find answers when needed. Customer service reps usually work in call centers or offices, and they may have to work nights, weekends, and holidays.
A salesperson’s job is to promote and sell the goods or services of a company. They might work in a store or go out of town to meet with possible buyers. Salespeople need to be able to talk to customers well and make sales. They may also have to keep in touch with people they already have.
Social workers play a big part in making sure their neighborhoods are healthy and safe, and they often work with health care and mental health professionals. They help families and people deal with and overcome problems like traumatic events, illnesses, addictions, and disabilities. A social worker also helps people and families who are trying to live healthier lives and reach healthy goals by giving them support.
A marketing professional’s job is to create and run marketing efforts that get the word out about a company’s goods or services. They might work in an office or go out to meet with possible clients. Marketing experts must be able to talk to customers and make marketing materials that are convincing.
Academic counselors are people who help students figure out the best courses of study and educational programs to help them reach their goals. They help students choose and plan their classes, test their academic readiness, and give them advice on how to do well in school. Advisors also help students with the admissions process, and they often work closely with admissions offices to make sure that students get the help they need in school.
Call Center Representative
A person who works in a call center is in charge of handling customer questions and issues over the phone. They may also be in charge of telling people about the goods or services of a company. Representatives for a call center usually work in a call center, and they may have to work nights or weekends.
Retail Store Manager
A retail store manager is in charge of making sure that the store runs smoothly every day. They may have to hire and train workers, stock shelves, and answer questions from customers. Managers of retail stores must be able to work well with their workers and keep the store running smoothly.
Technical Support Specialist
technology support specialists are in charge of a wide range of customer service tasks, such as answering questions from customers and fixing technology problems. They often work for tech companies and help customers who buy and use the company’s goods and services with technical and computer issues. Technical support workers can also focus on specific areas, like network, software, or data security assistance.
An event coordinator is in charge of putting together and running events like weddings, parties, business events, and more. They might be in charge of booking places, setting up food, and making sure everyone gets where they need to go. Event coordinators must be able to talk to customers and suppliers in a clear way. They might also have to work on the weekends or at night.
All of these jobs usually involve talking to customers and telling them about goods or services.
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How to Get Started with a Career in Consumer Services?
You can start a job in consumer services in a lot of different ways. Some people start out working in customer service, while others may end up in marketing or sales. No matter what your background is or how much experience you have, there are plenty of chances for anyone who wants to work in this field.
One of the best ways to get started in consumer services is to look for internships or entry-level jobs with companies that interest you. This can give you the chance to learn about the business and get some useful knowledge. You could also get a degree or certificate in sales, marketing, or a similar area.
In addition to getting experience, it’s important to build a strong network of contacts within the business. Attend industry events, connect with people on social media, and reach out to possible mentors or contacts who can help you get your foot in the door. If you take the time to build these relationships, you’ll be more likely to do well in your consumer services job.
Is Consumer Services A Good Career Path?
One of the most stable ways to make a living is to work in consumer services, which are mostly done by private companies. Plumbers, gardeners, teachers, doctors, nurses, hotel and restaurant workers, and so on, will always be needed. It’s a market that’s been around since the beginning of civilization and will be around until the end of it. Economies all over the world rely on it.
Consumer services make up 70% of the U.S. GDP, which is a measure of the market value of all the goods and services produced in a given time by a country. This is because of the size and breadth of the market and the fact that we as individuals depend more and more on these services as the population grows and economies recover from the effects of COVID-19.
After the number of job openings in the United States hit record highs in late 2021, a recent report from the Bureau of Labor Statistics found that several jobs in consumer services are in high demand. There was a rise of 229.01% for receptionists, 221.97% for cashiers, 213.61% for physiotherapists, 199.85% for housekeepers, 154.73% for mechanics, and 128.04% for accountants.
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Why Working in Consumer Services Could Be a Good Choice?
There are many benefits to working in customer service, including, but not limited to:
- Opportunity to interact with people: These jobs have one of the highest rates of talking to customers, which is a good reason for people who like to talk to others to want to work there.
- Opportunity to provide help: Most jobs in consumer service involve helping people. Helping someone can take many different forms, like helping them solve a problem, giving them the information they need, or even just answering their questions. Most of the time, these things don’t take much time or effort, but they can make a big difference in people’s lives. Because of this, working in customer service can be a rewarding job.
- Possibility to acquire versatile and transferable skills: Many of the skills that people learn in consumer services, like communication, problem-solving, and customer service, are very useful because they can be used in a wide range of businesses and job roles. Because of this, working in consumer services could be a great way to get skills that will help you throughout your career by making sure they can be used in other jobs.
- Job stability: Many people want to work in jobs that help people. Companies of all sizes are almost always looking for people who can help them manage their daily customer interactions and make sure that customers are happy with their goods and services.
- Career opportunities: Even if a person starts out in a fairly easy role, there are often ways to move up in a consumer service job. There are many ways to move up the career ladder, such as moving to a higher level of customer service, becoming a manager, or even moving to a different area within the company.
- Diverse job options: Basically, you can choose the type of customer job you like best from a wide range. This means that you can find a job that fits your interests, skills, family needs, and goals for the future.
Pros and Cons of Working in Consumer Services
As with any job, working in the consumer services field has both good and bad points. The benefits of working in consumer services include having a secure job, sometimes having a free schedule, and being able to work from almost anywhere in the world.
Even though people worry that companies will get rid of these jobs because technology is getting better, there are still a lot of them right now. There are consumer service jobs almost everywhere there are people, so if you want to move almost anywhere, you can start or keep your career in this area.
The hours for these jobs can also be open. Many businesses need people to be able to do these jobs at all times. So, an employer may sometimes need you to work long hours, but if you are useful and have special scheduling needs, you may be able to have a flexible schedule while still meeting the employer’s needs.
The bad thing about these jobs is that they don’t usually pay very well. Also, these jobs are usually entry-level, but there are often chances to move up within the same department or to another department of the same company.
Another con might be that these workers sometimes have to deal with rude or angry customers. People who do well in this setting are able to not take things personally and keep their feelings separate from how well they do their jobs.
Even though it may take some time to get used to, many people can easily change their way of thinking and have a successful job in these settings.
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A job in consumer services might be great for you if you’re good with people and like to figure out how to fix things. Plus, there are millions of jobs in consumer services, so you’ll always have a safe job and room to grow in your work.
If you want to work in customer service, don’t forget to think about the future. For example, there are 25% more bank teller jobs than technical support engineer jobs right now, but bank teller jobs are expected to drop by 12% by 2030, while technical support engineer jobs are expected to grow by 14% in the same time frame.